We can issue refunds or exchanges on items that are returned to us in original, packaged and unused condition within 14 days from date of receipt. Invoice or proof of purchase must accompany the return. Please note, this excludes horse herbs and herbal blends as these cannot be returned or exchanged.
Original postage charges are non-refundable.
The customer is responsible for all postage charges on returns/exchanges. Mane Event Equestrian Supplies does not take any responsibility for lost or damaged stock and we therefore recommend you send returns via insured registered post.
Please note that we do not allow refunds or returns on any sale items.
Please contact us at firstname.lastname@example.org to organise an exchange or refund.
Please contact us if you suspect your product to be faulty. The discretion of the supplier will deem if the product has a manufacturer fault or was misused.